The commonly used title, especially in France, was portier, or porter in English. During the 19th and 20th centuries, the concierge was, and still is, a title used for the caretaker in a building.
The hall porter or doorman became the focal point of guest relations and customer service at many luxury hotels. It was during this time that the role of the concierge was created in the various grand hotels of Paris and Western Europe. This was the first time a role had been specifically created to assist guests with their requirements in unfamiliar cities. The concierge quickly became a popular and essential service in luxury hotels.
During the mid-1920s, there was a group of concierges from various hotels in Paris (including one from Algeria) who were trying to organise themselves with the guidance of Mr. Pierre Quentin from the Hotel Ambassador (Paris), which opened in 1928 and played host to a ceremony in honour of Charles Lindbergh’s cross-Atlantic journey in 1927. The following year, Paris welcomed other of today’s landmark hotels, such as Hotel Lancaster, The Prince de Galles and the George V.
On 26 October 1929, Mr. Quentin sent an invitation to 20 prominent concierges throughout Paris to dine at Restaurant Noël Peters in the hopes of strengthening the bond among them. The restaurant was located across the street from his hotel, in the Passage des Princes. With 11 in attendance, this dinner marks the first instance of professional hotel concierges meeting as a group.
Within four weeks, the new association was ratified at the first-ever General Assembly, with more than 75 delegates present. Mr. Pierre Quentin was elected the first President of Les Clefs d’Or on 27 November 1929, a post he held for three years.
Pierre Quentin’s presidency of Les Clefs d’Or was followed by François Dechaume, who was elected in 1932 and remained until the war. Mr. Dechaume was among the 11 who created the association. Sadly, there was no activity during the war as all the hotels, especially in Paris, were occupied by the Germans.
12 rue Cambon in Paris became the headquarters of Les Clefs d’Or.
After World War II, Mr. Ferdinand Gillet, originally from Switzerland and the former Vice President to Mr. Dechaume, succeeded him as the new president of the association. Mr. Gillet started his concierge career in Paris as a Night Concierge at Hotel du Rhin in 1920.
The origins of present day Les Clefs d’Or as an international association have traditionally been credited to him, as during his presidency, Ferdinand Gillet travelled extensively throughout Europe to seek and find other hotel concierges.
After much communication and several smaller meetings (including the initial multi-national meeting that took place in 1951 in Sierres, Switzerland), the gathering of the first six member sections took place on the historic date of April 25, 1952, at The Carlton Hotel in Cannes. This event gave birth to the Union Européenne des Portiers des Grands Hôtels “Les Clefs d'Or,” the international network as we know it today, and it was the very first multinational Congress.
Representatives from the French organisation were joined by prominent concierges from Italy, Switzerland, Germany, Great Britain and Ireland. Belgium and Denmark were observing countries, and Spain was an invited guest.
After the congress, each country represented was encouraged to go back and form a formal organisation in their respective regions based on the French model. The members in Morocco, being a French protectorate at the time, although outside of mainland Europe were regarded as French members.
Mr. Ferdinand Gillet (France) became the president of the association.
Belgium, Denmark, France, Great Britain, Germany, Italy and Switzerland became the first member sections.
Austria joined the organization as member section.
Sweden joined the organization as member section.
Ireland (originally with Great Britain) and Netherlands joined the organization as member sections.
Norway and Spain joined the organization as member sections.
Morocco joined the organization as a member section.
Greece (Hellas) joined the organization as a member section.
In 1967 the 15th International Congress was held in Athens. At this time Les Clefs d'Or membership had expanded to 2000 members and the association had grown to 16 countries (member sections).
Mr Théodor Godde (Germany) became the president of the association.
Mr. Oskar Wirth (Switzerland) became the interim president of the association after the passing of Mr. Godde.
In 1970 in St. Moritz, with the addition of Israel, UEPGH Les Clefs d’Or (Union Européenne des Portiers des Grands Hôtels "Les Clefs d'Or") changed its name to UIPGH Les Clefs d’Or (Union Internationale des Portiers des Grands Hôtels "Les Clefs d'Or") to accommodate the organisation to reflect its growth and presence outside of Europe.
Mr. Oskar Wirth (Switzerland) became the president of the association.
Mr. Robert Burdeyron (Great Britain) became the president of the association.
Portugal joined the organization as a member section.
Mr. Alfredo Molero (Spain) became the president of the association.
Mr. Jean Gillet (France) became the president of the association.
Canada joined the organization as a member section.
Canada's became the 18th member section and the first country to bring UIPGH Les Clefs d'Or to the Americas.
Mr. Spartaco Giarola (Italy) became the president of the association.
Ms. Holly Stiel from San Francisco was admitted as the first female member concierge.
The United States of America joined the organization as a member section.
Finland joined the organization as a member section.
Australia joined the organization as a member section.
Australia's acceptance heralded a new era paving the way for Asia to join the UIPGH Les Clefs d'Or family.
Mr. Adolph Schneider (Austria) became the president of the organisation.
Hong Kong joined the association as a member section.
Hong Kong becomes the first member section from Asia to join UIPGH Les Clefs d'Or.
Mr. Jose-Maria Bautista (Spain) became the president of the association.
Hungary was accepted as a member section, bringing the total number of sections to 23.
Mr. Albert Ostertag (Switzerland) became the president of the association.
Singapore was accepted as a member section.
Mr. André Damonté (Great Britain) became the president of the association.
Luxembourg was accepted as a member section.
Under the leadership of French President Pierre Porte, 12 rue Cambon is purchased outright on July 17.
Romania was accepted as a member section.
Mr. Walter Freytag (Germany) became the president of the association.
Czech Republic was accepted as a member section.
Brazil became the first South American member country.
Mr. Adolfo Lodigiani (Italy) became the president of the association.
Philippines was accepted as a member section.
New Zealand was accepted as a member section.
Mr. Tony Facciolo OAM (Australia) became the president of the association.
Mexico and China were both accepted as a member sections bringing the total number of sections to 30.
Mr. Andras Gunst from Hungary became the president of the association.
Japan and Malaysia were both accepted as a member sections.
In 1998, the association officially became UICH (Union Internationale des Concierges d'Hôtels "Les Clefs d'Or") to emphasise the word concierge and to further reinforce that Les Clefs d'Or is an association of hotel concierges.
A newly restructured UICH welcomed its first female president, Mrs. Marjorie Silverman from the USA section. Mrs. Silverman rewrote the statutes and gave birth to the famous Article IV.
Mr. Aldo Giacomello (Switzerland) became the president of the association.
The international expansion of the association continued with Russia.
Mr. Jean-Claude Elgaire (France) became the president of the association.
Turkey and Chinese Taipei joined as member sections.
Mr. Denis O’Brien (Ireland) became the president of the association.
Thailand joined as member section.
South Korea joined as member section.
Mr. Roger Bastoni (France) became the president of the association.
Argentina became the next member section from South America.
The Les Clefs d’Or® Award was first established at the 55th Les Clefs d’Or International Congress in Denmark, 2008 and aims to recognise and encourage young members to become active participants in our global network.
It was named for a few years as the “Andy Pongco Award” to honour the memory Andy Pongco, and was then each year dedicated to iconic figures that have been great contributors in the history of our association; Ms Marjorie Silverman, Mr Andre Damonte, Mr Pierre Quentin and Mr Tony Facciolo.
The award is managed by the Les Clefs d'Or Award Committee which comprises five members including one member of the Executive Committee, one member of the Conseil des Sages and the winner of the previous year's competition. Two other committee members are also nominated to complete the committee.
Mr. Robert Watson (United States of America) became the president of the association.
The United Arab Emirates joined as member section.
Mrs. Virginia Casale (Canada) became the second female president of the association.
India joined as member section and becomes the 40th section of Les Clefs d'Or.
Poland joined as member section.
Mr. Emmanuel Vrettos (Hellas) became the president of the association.
Qatar and Macau joined as member sections.
Mr. Colin Toomey (Australia) became the president of the association.
With the expansion of Les Clefs d'Or several working committees begin to be formed in order to meet the needs of a growing association.
Les Clefs d'Or membership reaches the 4,000 mark globally with members reaching in over 80 countries and 536 destinations reaching six continents around the globe.
Mr. Simon Thomas (Great Britain) became the president of the association.
Indonesia joined as member section.
Mr. Roderick Levejac (France) became the president of the association.
Mr. Anders Ølsted Jensen (Denmark) became the president of the association. For the first time in the association's history, the elections and the General Assembly was held virtually due to the CoronaVirus Pandemic.
Mr. Randy Santos (Qatar) became the president of the association.